If you’ve heard of or been contacted by Sundance Vacations, chances are you’ve done your homework. Maybe you talked to other people in your area, but more likely than not you’ve Googled the company and started digging into some reviews and personal experiences from other customers. You’ve probably read about the thousands of satisfied customers Sundance Vacations has had over the years, but you’ve probably also read some rather unflattering things along the way.
Naturally, when you have as many clients and prospective clients as Sundance has, not everyone is going to be pleased. One thing that should be blindingly obvious is how similar these negative reviews are to each other. Here are some of the common complaints and the truth behind them:
1) Sundance Vacations is holding me hostage in a contract. This is simply not true. Anyone can leave at anytime they want. Sundance will ask you to sign something upon exiting, but it’s nothing to be afraid of. Simply put, they ask you to sign a form stating that you want to be released from your contract. Why do this? So that you can’t come back and say you never cancelled and are owed vacations. They have every right to protect their interests.
2) I tried to book a vacation but was told it’s peak season. Most times this complaint is the result of trying to book an extremely popular destination. Hawaii, for example, is ALWAYS peak season. The resorts are obviously going to limit the access you have to rooms in order to maximize their revenue. You’re Sundance representative will work with you to find a date that is available in the future.
3) The free cruise I was offered wasn’t free! I was SCAMMED! If you take advantage of this free cruise you are naturally going to have to pay taxes and port charges. There is no way around this and Sundance Vacations certainly doesn’t set this price. The maximum amount you will have to pay is ALWAYS laid out clearly during the sales process so there really should be no surprises. Some people just want a free lunch. As we’ve all heard, there is no such thing. Taxes are unavoidable and you are still getting an unbelievable deal.
The above represent the three most common complaints. It’s important to understand that it’s up to the buyer to pay attention and actually read what you are agreeing to. Ignorance and laziness is no excuse. Keep in mind that most of the negative information you read are from people that simple didn’t bother to do their homework and educate themselves with regard to their purchase. This is in no way the fault of Sundance Vacations. In fact, Sundance bends over backward to help these people, up to and including a refund.
If you do the homework you’ll find that Sundance Vacations is not a scam and wholesale vacations are actually a very affordable way to travel.